Returns

At Barnes & Co., we take pride in the quality of our luxury leather collars, leads, and accessories. If you are not completely satisfied with your purchase, we are here to help.

Eligibility for Returns

  • Returns are accepted within 30 days of the delivery date.
  • Items must be unused, unworn, and in their original condition with all tags and packaging intact.
  • Custom or personalized items are non-refundable unless they are faulty or damaged upon delivery.

Return Process

  1. To initiate a return, please contact us at amy@barnesleather.com with the following information:
    • Your order number
    • The item(s) you wish to return
    • Reason for the return
  2. Our team will review your request and provide you with a return authorization number and further instructions.

Shipping and Costs

  • Customers are responsible for return shipping costs unless the item is faulty or damaged.
  • We recommend using a tracked service to ensure safe delivery of your return. Barnes & Co. is not responsible for returns lost in transit.

Refunds

  • Once we receive and inspect your return, we will notify you via email.
  • Approved refunds will be processed within 7 business days to the original payment method.

International Returns

  • For returns from the EU and USA, please ensure you clearly mark the package as a "Returned Item" to avoid customs charges. Any fees incurred will be deducted from your refund.

Faulty or Damaged Items

If your item is faulty or damaged upon arrival, please email amy@barnesleather.com with photographs of the issue. We will arrange a replacement or refund, including shipping costs, at no additional expense.

Exchanges

At this time, we do not offer direct exchanges. Please follow the return process to receive a refund and place a new order.

For any further questions or concerns, feel free to contact us at amy@barnesleather.com.